Dear customer, due to the global impact and the measures being taken against the corona virus our services may be impacted. This may result in longer waiting & response times. We will respond to your message on the online contact form as quickly as possible. Update March 20 th: Currently our consumer support phone lines are not available. We are working on reactivating the support lines as soon as possible. Support for Brazil remains available. Please use the online form for best response time in the meantime. For Hue support questions you can find support information and customer support via social media on meethue.com .